Archive for the ‘ Business ’ Category

Law and Disorder

Now that I have just written Superior People are Above the Law, I look at my inbox and see this Newegg nukes “corporate troll” Alcatel in third patent appeal win this year.

I had to read it carefully to figure out what it was saying – the average person will not even try. But I can summarize it for you:

Clever legal firms hired by greedy companies – and deliberately incompetent courts are eating our lunch.

I have a brother who was a successful lawyer and a partner in a law firm. He started off as an idealistic young lawyer – and ended up as a disillusioned (and seriously depressed) person – having no idea where his depression came from.

He had became a success – but lost his soul. A situation guaranteed to make you depressed.

What Happens When Your Computer Dies

All kinds of things can happen – just like when any other machinery dies. And a computer is a machine – if a special kind of machine.

I will only talk about what is most likely to happen. And that usually is the hard drive (a relatively delicate piece of machinery). It can conk out partially or completely. If it goes out completely – that is easy enough to diagnose. The computer is completely dead, and it will do nothing.

If it only partially conks out – as mine did – it can be harder to figure out. A repair technician will simply replace it with another – with the operating system (usually Windows) on it. If the computer works fine – the problem, obviously, is the hard drive – and you need a new one.

What happened to all the precious data on your old hard drive? Unless you backed it up somewhere else – it is gone forever.

In my case, this was no big deal because my important data – my blogging files – are automatically backed up by WordPress.com – an excellent service, by the way.

But I also downloaded a bunch of files from Audible.com – recorded books. When my computer died, they died also. But no big deal, I thought. Audible still had them on its site – just like Google had all my Gmail and Chrome info. All I had to do was switch computers – back to my old Windows Vista computer, which was still working – and they were still there – courtesy of the Cloud.

The problem, as I found out, was iTunes. Its files, the ones it used to sync to my iPod were gone – and it became useless! iTunes is a stupid program. So I went to work to find a replacement – and I worked on that all morning – trying several different programs. With no luck. Because Apple designed the iPod only to work with its stuff – and no other stuff.

How does it do this? Easy (but here it gets a little technical). Every time something wants to talk to an Apple device (such as my iPod) it has to use a secret handshake. If the device doesn’t get this handshake – it refuses to talk to it. This is why my iPod, when it is connected to an USB port of my computer – doesn’t show up as connected to my computer. Apple keeps all its stuff in its walled garden – where nothing else can get in.

That means, boys and girls – that I am screwed – by the big A.

The Business System is Not Working

And it is not working because it is not supposed to be working. It is supposed to self-destruct, and it is doing just that.

Now that I have made such an outlandish statement I must back it up – so tighten your set belts.

Everyone will agree that something is wrong with the world – but few can agree on what that is – or how serious it is. And most do not even want to try – and that, I think, is the core of the problem – the people in our world have changed fundamentally – and don’t really want to make their world work. And, in fact, are dead set against it.

It may seem at this point that I have not solved the problem – but only made it worse. But stay with me, and you will see that this very wide view is crucial for solving the problem. We have to back up and see that the problem is us – not a new observation at all.

How does business come into the picture? Because somehow, business has become our obsession – and we have turned over our lives to it. This seemed to happen just as I joined the working force – in the Sixties. People changed from being Individuals to being Organizational people. People of the Office.

The timing may seem strange to you. Were not the Sixties the time when we (or at least the young) revolted at just this development? Yes it was – but the Sixties were smashed – and smashed completely.

Business said “You may want freedom, but what you want even more are jobs. And we have all the jobs.” And all those freedom-loving young people (including me) went to work – very obediently, it seemed. But inside, deep inside, we were very indignant – and determined to destroy that which had destroyed us.

And this is still the case. The young, who have nothing to look forward too, have reacted – and are not the friendliest of people. Who can blame them?

In my working life in California high-tech (which, in retrospect, was an intense learning experience) I noticed what no one else seemed to notice. That companies were coming and going like fruit flies. And almost none of them were producing a decent product – and didn’t seem to want to. They were concentrating on something else – and that seemed to be destruction of everything in sight – including the company in question.

And I noticed something else – that no one was noticing this.

In short, people had become business people – business had become destructive – and the people in it are incapable of noticing this.

Or, to put this another way – the Business System is not working.

At this point I must make an important point. All this was happening in our unconscious – individually and collectively. This, by its nature, cannot not be viewed directly. We have to infer what is going on there by observing our actions. By forming a hypothesis that explains our actions. For some reason, this effort is strongly resisted.

People do not want to believe what they have become.

The Ultimate Mass Movement

This movement happened without anybody knowing about it. And it is nearly impossible to convince anyone that it happened. And maybe I am making all this up – but my gut feelings tell me that I am not.

It is all quite logical, really – and that is what makes it so spooky. Everything we did was completely logical once we decided to concentrate on improving our machinery – and to exploit the world. This is what the Industrial Revolution amounted to. We now refer to this as Business – which has become our new religion – and it has become global.

Once we started down this road, we could not turn back – although we could not possibly have known where it would take us – straight into the arms of the Computer. But I am getting ahead of myself.

This story begins with the Enlightenment – which is usually considered a very good thing, but it had within it the seeds of its own destruction. Namely, the impulse towards improvement.

Now I have been obsessed with improvements of all kinds (mostly technical) for most of my life – but now, in my twilight years, I am thinking this might have not been such a good thing. Or perhaps it was too much of a good thing. One of our tendencies, as human beings, is to overdo things.

And I think we have done just that. To explain what I mean, I will have to do a fast rewind of human history – back to our first big technology – the Sailing Ship. Note that I have included technology in my basic analysis. In my opinion, any theory that ignores it is not worth considering. Someone should do a study showing what a huge impact the Sailing Ship had. It involved a complete change in the way we lived. As I wrote in The Industrial Revolution Began With The Sailing Ship.

Sailing ships had existed before, in the Mediterranean – but when they moved North – along with the Reformation – they changed fundamentally. This move coincided with the move of the Renaissance northward. This resulted in the big break between Northern Europe and Southern Europe – with the Protestant North becoming affluent, and the Catholic South remaining poor. This was blatantly obvious early in the 20th Century – when the Sociologist Max Weber discovered it. As the South (including Latin America) modernized itself later in the Century – this difference became less blatant – but still persists. But let me return to the 18th Century – where the story continues.

One huge impact the Sailing Ship had on its society was the new class of people that it provided employment for – the sailors. These people acted as machines in operation of their ships – iron men in wooden ships. They were the first example of the masses – the class of people that would eventually dominate their world. But, once again, I am getting ahead of myself.

The main thing to note was the shift in emphasis from concentrating on ourselves as humans (something we always had been) to concentrating on our machines (which were something new and exciting). And not only that – but seemed to make us much better. A new, improved kind of person was in the making – we thought.

The first technology, as I said, was the sailing ship – wind-powered machines, just like the windmills.

Next came the Steam Engine, which had multiple impacts:

  • Manufacturing – initially fabrics. The independent farmers were evicted from their lands – and the land used for sheep grazing – which was more profitable – and provided wool for the Mills. The impoverished workers (something new in the world) had to work long hours under inhuman conditions – to make a few (the Capitalists, that owned the machines) extremely rich.
  • Steamboats made transportation on the inland waterways cheaper and more reliable (since they did have to rely on the wind). And soon they did the same for oceanic travel. Powered at first by wood – and then by coal – which was abundant in England and Wales.
  • The Canals (which were horse-powered) also made transportation cheaper. But these were soon replaced by the Steam Locomotives and the Railroads. Which moved much faster. And became a complete obsession – in control of the economy and the government.

All this was a gradual progression, compared to what followed it. Which was a combination of Electricity and the Photograph.

The Graphic Revolution

This is what the Historian Daniel J. Boorstin called it. It has also been called the Second Industrial Revolution.

Boorstin’s book is The Image – a Guide to Pseudo-Events in America. I like its opening quote from Max Frisch:

Technology…the knack of so arranging the world so that we don’t have to experience it.

All of a sudden, information (words and pictures) could move at lightening speed – with the telegraph and the telephone.

People did not understand this – few did. They just accepted it as an overwhelming new force in their lives. They were no longer in control. But were completely unaware of this – for that matter, they are still unaware. They only wanted to be entertained – and the Radio and the Movies soon arrived to entertain them. And make them used to believing in the magic screen.

But something else also arrived – Fascism (in Europe and also in Japan). This was greatly facilitated by the Depression – that also convinced people that they were not in control. The result was WWII, the greatest tragedy in human history – up until then.

Except for America, which became the most powerful nation in history – for awhile.

At this point, I want to make two points – people were no longer in control of their destiny. But Americans felt just the opposite – that they had become all-powerful – capable of controlling history itself.

The Topsy-Turvy World (where everything was the opposite of what it seemed) was fast developing.

After World War Two

This was when things really took off – when they really got crazy. I remember it well, because this is when I became an adult – or more accurately, when I went to work. It was also when the Cold War started – and we nearly ended the world with The Bomb – and we became Consumers.

The technology here was Television – which quickly took over our lives. As McLuhan and Postman have documented so well.

But this was quickly followed by the perfect technology – the Computer. It was perfect because its basic design (its basic hardware components and its controlling software) cannot be improved on. This was amazing enough. But its effects on its society were even more amazing (as it always is).

People became convinced they are perfect also. After all, hadn’t they invented the perfect machine? They didn’t notice that just the opposite had happened – they had ceased to exist – as humans. They had become their computers – especially when they were networked by the Internet and the Wireless.

I must emphasize here the difference between people and computers. Computers are completely logical – but also stupid.  An enormous amount of work (the biggest effort in history) has gone into making them seem intelligent. But this is only an illusion.

Companies have decided to save money by replacing their customer interface people with software. The result, as I can attest personally, has been a disaster. People get frustrated and simple don’t buy their products. Or they buy them, but can’t figure out how to use them – but are ashamed to admit this – park them in a corner to gather dust somewhere – and forget about them.

People, by comparison, can understand other people, have a much better idea of what is going on. And can fill in the gaps (using their imaginations) that computers always miss. Compared to computers, people are downright smart.

Any smart company keeps its customer interface people – and pays careful attention to their feedback. But there are damn few smart companies. Most figure they can bamboozle the customer somehow – and don’t want to help them – because they are not part of the company.

To summarize – the ultimate mass movement has been towards complete stupidity.

Black and White Studio Photography

This was my father’s world during WWII, when he made a ton of money – and for about ten years after that, when his studio made less and less money – because other photographers, home from the war – were too much competition.

My father became an expert at an obsolescent skill. As many other people did – the family farmers, for example. No one noticed – except perhaps me – and to this day no one wants to know what was going on. A whole word was coming to an end – right before our faces.

While everyone worked very hard not to noticing anything. Because, after all the world was somehow becoming better. When to this boy – and indeed, to this old man – it was clearly becoming worse.

As a boy, I saw every step involved in the process of making 4×5 black and white photographs – since I often spent my Saturdays there. My father loved showing off in front of me. And I was impressed.

Back then, wedding parties would go to a photography studio after the wedding ceremony – to get their pictures took. Dad had some standard poses that he knew by heart. Every light – and there were a lot of them – had to be just so.

The post-processing was substantial. The 4×5 negatives had to be retouched – all the blemishes removed. And in some cases – improved on, if the subject needed it. If he was an old man, trying to impress his prospects, for example. A big belly on an opera star could easily be removed – and often was.

What that photography could do for a brides dress will never be duplicated. And they never faded – as color photographs do.

No Being, No Suffering

The purpose of Gautama Buddha, and his movement, was to eliminate suffering. And his techniques have been used recently in MBSR to do just that. Although most people prefer to suffer instead.

It is impossible for us now to understand his time (or any ancient time, for that matter) – which was Northern India in 400 BCE.

But in our time – in the Age of the Computer – we have a new cure for suffering. Not being at all.

This has to be seen in action to be appreciated. Its foremost practitioners when I was working in Silicon Valley in the Nineties, were the young women working in high-tech who were the living embodiment of it.

They had a very active social life, which included a very active sex life. And the music of the moment was their very body and soul. They had no other life – and didn’t want one.

What they would turn into later in life, I had no idea. But I suppose their lives became a mess – just like everyone else’s. They thought – like many other people did – that a new perfect era was dawning.

But they ended up in a world of illusion that was going nowhere. Or worse.

Modernity According to Foucault

I am reading his What is Enlightenment? for the second time. The first time it did not register – and I concluded he did not know what he was talking about. This time, I think he is on to something.

From page 40 of The Foucault Reader:

Modernity of not a phenomenon of sensitivity to the fleeting present; it is the will to “heroize” the present…

This heroization is ironical, needless to say. The attitude of modernity does not treat the passing moment as sacred in order to try to maintain it or perpetuate it. It certainly does not involve harvesting it as a fleeting and interesting curiosity.

The man of modernity goes hurrying, searching – this solitary, gifted with an active imagination, ceaselessly journeying across the great human desert…is looking for whatever element of poetry it may contain within history…Just when the world is falling asleep, he begins to work…Baudelairean modernity is an exercise in which extreme attention to what is real is confronted with the practice of a liberty that simultaneously respects this reality and violates it.

What to make of all this? Actually, I can make quite a lot from it – from my own personal experience.

In my last job, I made it my business to understand what the company’s product was. A product that they praised to the high skies. It was not only great – it was going to take over the whole world (and make us rich)! If you had been in Silicon Valley at the time you could have recognized the attitude – pure BS – but you dared not say so.

I set to work, interviewing the people who had implemented the product for their first customer. I simply asked them “What did you do?” In some detail, of course – first this, and then this. When you did something (I thought) – you have to have a method for doing it.

A number of tools had been developed for doing this: Business Process Modeling (BPM). I found I was a natural at doing this – which involves looking behind the usual smoke-and-mirrors to see what was really going on.

Eventually I realized that our product was a common one: vaporware – nothing but hype. I knew I was in trouble – big trouble – and tried to hide my discovery. But I couldn’t.

Business people have an sensitive nose for smelling out things like this. And they fired me. But I had gotten a good smell of them too – and I did not like that smell. I got out.

I can still see myself as a Modern person – or more accurately a Post-modern person. And I can tell the difference – because I have played the game and I know the rules.

I know my insights have wandered into a land where they have become invisible. And there is nothing I can do about that.

The Discovery of the Real World

This was the discovery that made the modern world possible.

By modern world I mean the developed (and affluent) world of Northern Europe and North America – as contrasted with the undeveloped (and impoverished) world of Southern Europe and Latin America.

Before this discovery was made, it was assumed that the world was whatever we believed it was. The real world was whatever the human world was (including our religious beliefs). Then it dawned on us (gradually) that there might be a difference – the real world might be something entirely different.

It might have its own rules. And if we played by those rules we could be much bigger – because we were part of a much bigger world. This was the assumption of Science and even the related worlds of Technology and Industrialization. Neither of which happened in the South – which burned any such heretics at the stake.

Then something interesting happened – we thought we could cheat Mother Nature. We could exploit her natural resources (use her oil, for example) – and she would never notice. I have used an anthropomorphic description here (speaking of Mother Nature) a but a strictly scientific description (such as that provided by Climate Science) came to the same conclusion – we were only fooling ourselves by thinking we were getting something for nothing. We were part of the real world – whether we liked it or not.

The same thing has happened in religion. Religion has never been part of the real world – only part of the human world. But we have overlooked this. And become more religious than ever – in all kinds of ways. Business (united with technology) has become the religion of progress – as well as money.

The real world has been left in the dust – we think.

A Grim Life

I marvel when I look back on my working life – how grim it was. It was focused on two things – making money and spending money! That was a grim existence.

But we were absolutely convinced that was the only proper life. Destroying the world by making money off of it. Any other kind of life was unthinkable.

Not that we did much thinking. We lived by our instincts alone – and they were all about money, in one form or another. Living for any other reason was treasonous – and was punished by a fate worse then death – being unemployed and unemployable. Which meant not being able to live at all.

Having been in that condition – and recovering from it – has been the story of my life. I am very much a person of the 21st Century – marveling at my life I led (if I could call it that) in the 20th Century. It was as weird as any life could possibly be – but to us it seemed perfectly normal.

Here I have to make my usual disclaimer – and remark on the huge difference between conscious and unconscious behavior. This, it seems to me, is the one thing we need to get clearer on. We went through a big change when we went from Modern life to Post-modern life – a change that happened sometime between the mid-19th Century and the mid-20th Century – marked by WWI and WWII.

We become a different kind of people – a kind we did not like – so we moved these people into our unconscious – individual and collective. Where they could operate autonomously – allowing our conscious selves to claim themselves innocent of their horrible behavior.

Any recovery (if there is any) will have to acknowledge this very basic fact. The fact that we have become liars on a vast scale – and have become unable to notice this.

We even have a technology that allows us to embody this – we have become our computers – a complex of hardware, software – and the Internet and the Wireless networks. And the industry that serves them – which I was in for 20 years. We have insisted that they take over our lives. Just as we had insisted that our cars take over our lives.

We have insisted on being helpless. A grim life indeed.

How Android Really Works

I’m amazed it took me so long to figure this out – when the evidence was staring me right in the face – two Android 4.0 touch devices lying on my desk that I cannot make work – and never will be able to make work.

Android is not an operating system for mobile devices – as everyone assumes – it is a collection of software components that can be used by manufacturers – plus a few software components of their own – plus the right hardware – to make a mobile device. This is not easy, and it takes some first-rate engineering (which is not cheap) to produce a quality product.

It is up to the manufacturers to make something that will work. Often they don’t bother – they just buy some marginal hardware (from the first-rate manufacturers) – add a few Android software components so it almost works – and then sell it cheaply as an Android device.

The old adage “Let the buyer beware” no longer applies. These products are so complicated, and do so much, the average user is in no position to evaluate them. The expert user, who knows what is going on under the hood of these devices, will highlight the problems he is interested in. And overlook the rest.

In short, the high-tech world is breaking down – and like Humpty-Dumpty, cannot be put back together again.

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