Using the Cloud is not Easy

As I said before, I am taking an online course about AWS. And learning this much, is almost like getting a college degree! AWS gives you great control – but you have to know what you are doing with that control.

I learned something else, the course does not cover. I got the free account and, not knowing what I was doing – followed the directions that another company gave me – that didn’t know what they were doing either – and did something I was not supposed to do.

The next time I tried to use my account, AWS took me right to that error – and said “Fix this!” I followed their directions, and tried to fix it – but couldn’t – I had found a bug in their software. What to do?

My account did not include technical support – so I could not report their problem!

I did the right thing, and paid for a support plan (that cost about $20 a month). Now I can rattle their cage, and get them to listen to me!

When the little guy talks to the big guy – he has to be respectful, and take care to not offend him. By spending $20 a month, I am no longer so little.

How I Helped Amazon Improve Their Product

The product was Amazon Web Services (AWS) the fastest growing, and most profitable part of Amazon.

I signed up for a free trial, and everything seemed to be working fine – until everything stopped working! I tried to explain my problem to their technical support – and I kept trying to explain my problem (I am stubborn person) . Finally they send me an email, suggesting a solution – and it worked! And not only that, they followed my suggestion to fix this problem with their other customers – the very next day!

My father used to say “The wheel that squeaks gets the grease!” But that only works if someone is around to apply the grease.

I had an unpleasant experience with another software company today – and I used PayPal to complain to them. At least PayPal is on my side – and I am waiting to see if the company is.